Exchange Policy

Exchange, Returns and Upgrade Policy

Q: Can I Exchange item that I have purchased from you Online or at the Store?

A: Yes, at Alif LLC we give you plenty of time to consider your purchase. We offer a hassle free 7 day exchange policy on most products that can be exchanged for any other item of the same or a value higher than the original purchase price, however you shall be required to pay the difference in value in case you are exchanging it with a higher value product.

If at any point of time within 7 days of receiving your order, you are not satisfied and want to exchange the product, we will be glad to assist you. (Products not included in the policy will carry an indication in its description. T&C apply)

Upon receipt of a product for any Exchange, our quality assurance department will review your purchase and make a DOA ‘Declaration of Acceptance’ or DONA ‘Declaration of Non-Acceptance’ as per the Terms & Condition stated. Our Customer Service staff will get in touch with you within 7 working days of receiving the product.

Q: Can I get a CASH Refund /Buy Back on any products, purchased online or at the store?

A: At Alif LLC we assist and guide you through your purchase process at every step and make a conscious effort to ensure all product details, prices & images are updated to give you an excellent buying experience. You may use one of our many online communication tools available before making that important purchase decision. However we ‘Do Not‘ provide cash refunds for any products purchase.. Items can only be exchanged as per our policy.

Q: How do I Exchange a product?

A: For any exchange on your online purchase made at Alif LLC , you will need to contact our customer service at  from Sun to Thursday 10.30am to 6.30 pm , or send an email to info@alifllc.net  Our customer service team will then guide you through the process within 7 working days from the date of receipt of the email.

The exchange, return and upgrade policies are subject to terms & conditions as mentioned below.

– Item can be exchanged only once as per our exchange policy, if not satisfied with the initial purchase made online or in store.

– Exchange of item is acceptable, only upon presentation of the original Sales Invoice.

– Gift vouchers are valid as per stipulated date and have to be en cashed in full in a single purchase.

– In case of an Exchange, you may be liable for the replacement cost of packaging and collateral material.

– All the above Exchanges are valid for purchases made at Alif LLC, not at any third party.

– Items that have been worn, damaged, resized, scratched or altered in any way will not be accepted for exchange.